Return and refund policy
Return:
At Free of Gluten, we want you to be completely satisfied with your gluten-free food purchases. If you need to return an item, please review our return policy below:
- Return Eligibility:
We accept returns for items that are incorrect or damaged.
To be eligible for a return, please contact our customer support team within 7 days of receiving your order.
- Return Process:
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team via email at hello@chocolatetemptation.in or through our Contact Us page. Please provide your order number and a detailed description of the issue.
Return Authorization: Our team will review your request and, if approved, provide you with a return authorization and instructions on how to return the item.
Return Shipping: You will be responsible for shipping the item back to us. Please ensure that the item is securely packaged.
- Return Approval:
Once we receive the returned item and inspect it, we will notify you of the approval or rejection of your return.
REFUND POLICY
At Free of Gluten, we are committed to delivering high-quality gluten-free foods to our customers across India. We understand that sometimes situations arise where you may need to request a refund. Please take a moment to review our refund policy below:
- Eligibility for Refunds:
We accept refund requests under the following circumstance:
Damaged Items: If you receive incorrect or damaged items in your order, please contact our customer support team within 7 days of receiving your order.
- Refund Process:
To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team via email at hello@chocolatetemptation.in or through our Contact Us page. Please provide your order number and a clear description of the issue.
Review: Our team will review your request and may require additional information or photos to process your request promptly.
Refund Approval: Once your request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. In case of Cash on Delivery orders, refund will be made in the bank account, the details of which must be shared by the customer over the mail.
- Refund Timeline:
Refunds may take up to 3 working days to process from the date of approval. Please note that the actual timeline may vary depending on your bank or payment provider.